Course Overview & Benefits


Step into the vital world of mental health administration—the backbone that keeps mental health practices running smoothly. This course provides an introduction to the core skills and knowledge required for effective office management in a mental health setting. You'll learn to navigate the unique demands of a mental health practice, including appointment scheduling, safeguarding client confidentiality, and creating a supportive environment for those seeking care. We’ll dive into managing health records, mastering insurance billing, and ensuring compliance with healthcare regulations.

With these specialized administrative tools, you won’t just be handling routine tasks; you’ll be supporting mental health professionals in delivering exceptional care. The practical skills you’ll gain aren’t just theoretical—they’re designed to enhance client experiences and optimize the overall efficiency of care. Whether you’re starting out in this rewarding field or looking to refine your existing expertise, mastering these foundations will prepare you to confidently tackle the challenges of mental health office administration, supporting both the success of the practice and the well-being of its clients.

Building a Strong Foundation: Your Path to Success in Mental Health Administration - What You'll Gain

I created this course specifically for you, understanding how important it is to build a strong foundation for a successful career in mental health administration. Together, we’ll cover the essentials of managing office tasks with care and efficiency, helping you become not only skilled in your role but also a key contributor to a supportive environment for both clients and team members. Each module is thoughtfully designed to be clear, engaging, and practical, ensuring that what you learn can be put into practice right away. By the end, you’ll feel confident, equipped, and ready to make a meaningful impact in the field of mental health care.

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Your instructor

With over 20 years of experience in healthcare administration, primarily focused on mental health facilities, Heather Nova brings a wealth of practical knowledge and expertise to the "Mental Health Office Administration 101: Foundations for Success" course. Her career journey—from medical assistant, to office management, and later becoming a billing and credentialing specialist—has provided her with a comprehensive understanding of the complexities and challenges involved in running a mental health practice effectively.

Heather's dedication to the field stems from her belief that a well-managed mental health office is essential to delivering high-quality patient care. As an instructor, she is committed to teaching both the technical skills and compassionate mindset needed to excel in this role. Her connection to the material is not just professional, but deeply personal, fueled by a passion to inspire others in creating supportive environments for those seeking mental health services. Under Heather's guidance, students gain the knowledge and confidence to thrive in their careers while making a positive impact on the wellbeing of their communities.